TERMS AND CONDITIONS HIIP/HIIPConnection
Terms are the fine print that governs your relationship with HIIP as you use the HIIP website (the “Site”) and the service. As such, you should read these terms very carefully as they will determine how you can use the site and services, how HIIP is (and is not) responsible to you, what responsibilities fall on you and which fall on HIIP, and other terms and obligations.
IF YOU HAVE A MEDICAL EMERGENCY, DIAL 911 IMMEDIATELY. HIIP, HIIP CONNECTION, OR THEIR AFFILIATED PROGRAMS (RHAP, SHIC) ARE NOT PROVIDERS OF HEALTH SERVICES NOR RESPONSIBLE FOR THE COORDINATION OF AMBULANCE SERVICES, LAND OR AERIAL, NOR ANY OTHER MEANS OF TRANSPORTATION IN CASES OF EMERGENCIES.
HIIP reserves the right to edit and modify these terms from time to time. When HIIP does so, HIIP will upload the updated terms to our site, which will be effective as of the day they are posted. If you follow the posts of updated terms, continue to use the site, then you have accepted the new terms. Therefore, HIIP encourages you to visit this section of the site frequently in order to obtain information on any changes to these terms.
HIIP may modify or discontinue any function or service of the website, or any part of it, with or without prior notice and without liability to you or any third party.
Nature of the services:
The services provided by HIIP do not replace your relationship with any doctor, because we are a technological platform that provides communication services, management of credentials and privileges, charges, information, telemedicine, coordination and reminder of appointments and medical/hospital services, except in cases of disasters, unforeseeable cases, and emergencies, between you and a medical or hospital provider.
HIIP IS NOT A LAW FIRM OR A SUBSTITUTE FOR A LAWYER OR LAW FIRM. HIIP CANNOT PROVIDE ANY KIND OF ADVICE, EXPLANATION, OPINION OR RECOMMENDATION ON POSSIBLE LEGAL RIGHTS, REMEDIES, DEFENSES, OPTIONS, SELECTION OF FORMS OR STRATEGIES.
AT HIIP WE DO NOT GIVE OR RECOMMEND ANY MEDICAL ADVICE. HIIP DOES NOT IMPOSE OR REFER ITS USERS TO ANY HEALTH CARE PROVIDER USING THIS SITE OR GIVES MEDICAL ADVICE.
HIIP IS NOT AN INSURANCE ENTITY NOR DOES IT PROVIDE MEDICAL SERVICES COVERAGE, WHEN REQUIRED BY USERS.
The big picture:
By using this site, you will need to create an account (“Account”) and become a member (“Member”) and/or (“User”).
When setting up and registering the Account, you may not transfer or share your Password or Account (collectively, the “Account Information”) with anyone. You are responsible for maintaining the confidentiality of your account information. You agree to notify us immediately when you become aware of any unauthorized use of your Account Information or any other breach of security. You are responsible for any use of your Account or improper access.
Notwithstanding the foregoing, HIIP may rely on the authority of any person who accesses your Account or uses your Password and in no event and under no circumstances will HIIP be liable to you for any liability or damage that results or arises from your use of the Site, your use of account information, or your disclosure of account information to a third party. You cannot use someone else’s account at any time.
You are limited to creating one (1) account on the HIIP site. However, you can create authorized users from your account (“Authorized Users”). Authorized users are bound by the same terms and you, as a member, are solely responsible for your actions. Each Authorized User must create their own account, identifying the originating Member as the main account and providing their respective names. If HIIP identifies that you have created a second Account parallel to your first Account, HIIP reserves the right to suspend both Accounts until further notice.
Acceptance of representations, terms, and services:
You understand that HIIP is not a health care or health services provider, and does not provide medical, health or other professional advice or services.
You understand that the healthcare providers, such as hospitals and physicians or other healthcare professionals, that you access through HIIP coordination services are not employees of HIIP and do not provide services on behalf of HIIP, but rather that they are independent professionals who are solely responsible for the services that each one provides.
HIIP does not practice medicine or any other licensed profession and does not interfere with the practice of medicine or any other licensed profession, by healthcare providers, physicians, and other healthcare professionals, each of whom is responsible for their services and compliance with the requirements applicable to their profession and license.
HIIP is not a law firm or a substitute for an attorney or law firm. HIIP cannot provide any type of advice, explanation, opinion or recommendation regarding possible legal rights, remedies, defenses, options, choice of forms or strategies. HIIP does not practice the legal profession.
HIIP will include a variety of information and content on its website, such as articles, facts, references, interactive community tools, and advertising. It is your responsibility to be informed and up to date on website updates.
This website also contains general information related to medical conditions, their treatment, services and/or products. In addition, doctors and other healthcare professionals can contribute with such information and articles to the website.
All information and content on the platform are provided solely for general information purposes and to coordinate appointments, transportation, accommodation, and other amenities for you to interact with the health professionals of your choice. Under no circumstances is the information provided intended to substitute for professional advice provided by a physician, other qualified health professionals, clinicians, or licensed personal consultants.
HIIP does not endorse and is not responsible for the accuracy, reliability, up to date, completeness or timeliness of any opinion, advice, or statement on the company’s website, whether by a physician or any healthcare professional.
HIIP will provide the rate information for members to use the Services.
By completing the payment process, you agree to pay HIIP the applicable fee for the chosen membership plan (“Membership Period”).
These fees may be adjusted from time to time, at the discretion of HIIP. The membership period will have a minimum validity of thirty (30) days from the date of subscription. The rate will depend on the service plan you decide to choose, according to your needs.
HIIP will provide its members with the following services, among others, (“Services provided”) through the platform:
- A directory per municipality of health service providers in Puerto Rico;
- An online assistance module, through which, with the assistance of HIIP staff, appointments with providers can be coordinated, among other services listed there;
- Coordination of initial consultation, through HIIP Virtual Consultation, with the provider you select (consultation alone will not initiate a doctor-patient relationship) through the SHIC program;
- Coordination of follow-up visits (when necessary);
- Coordination of services with participating hospitals;
- Coordination of your consultations and pre and postoperative medical examinations, with participating hospitals;
- Online assistance for coordination of medical/hospital services, transportation, tickets and stay while obtaining services through the SHIC program;
- Coordination of access to health services, in emergency room or outpatient services, at the RHAP Program Participating Hospitals. Except in cases where a natural catastrophe or a fortuitous event has occurred;
- Management and maintenance of credentials and privileges;
- Management of accounts receivable;
- Communication modules (Chat and Telemedicine);
- Consultations on legal, health, regulatory, medical billing and coding issues, and/or operational and logistics issues.
By using the services, Members/Users agree that the information they offer to HIIP is voluntary and that HIIP will comply, with all the requirements of federal law, THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (“HIPAA”) 45 C.F.R. H.H. 160-164, regarding the handling and disclosure of HIIP member’s protected information.
Uptime: keep the platform active:
HIIP will do its best to ensure that you have the best possible experience when visiting the platform and using the service or services provided. However, Internet service may experience delays, downtime, or interruptions from time to time. Therefore, you acknowledge that, although the Internet is often a secure environment, there are sometimes interruptions in the service or services provided; or events that are beyond the control of HIIP, and that HIIP will not be responsible for data lost during the transmission of information on the Internet.
While the goal of HIIP is to make the platform accessible 24/7, it may not be available from time to time for any reason, including, but not limited to, routine maintenance. You understand and acknowledge that due to circumstances both within and beyond HIIP’s control, access to the site may be interrupted, suspended, or canceled from time to time.
HIIP will have the exclusive right at any time to change or discontinue any aspect or feature of its platform, including, but not limited to, content, hours of availability, and equipment necessary for access or use. In addition, HIIP may interrupt the dissemination of any piece of information or category of information, it may change or eliminate any method of transmission, and it may change the transmission speeds or other characteristics of the signal.
Because the services offered by HIIP are merely a platform, if you have a dispute with one or more members, to the maximum extent permitted by applicable law you release HIIP (and our officers, directors, members, employees, agents, and affiliates) of claims, demands and damages (real and consequential) of all kinds and nature, known and unknown, suspected, and unsuspected, disclosed, and undisclosed, arising out of or in any way related to such disputes.
If you are a California resident, you waive California Civil Code 1542, which reads: “a general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”
Intellectual property: What happens to the content you upload?
Depending on your country or jurisdiction, the content, and media that you create and upload to the platform may be protected by copyright law. In the United States of America, any original content that you create, and upload may be protected by the Copyright Act 1976, Copyright Act, as amended.
Therefore, for HIIP to publish such content, HIIP would need a license from you to reproduce, distribute, adapt, publicly display, perform publicly (as appropriate), and/or modify in any necessary way its protected content (“Content of Member”). Accordingly, by accepting these terms, you agree to grant HIIP a perpetual (forever), non-exclusive, irrevocable, transferable, sublicensable worldwide, to reproduce, distribute, adapt, publicly display, publicly perform (as applicable), and/or modify Member content (through file upload, sharing, posting to the site, or in any other way that you make your member content available on the platform). You will always retain ownership of your member content, and HIIP will retain your permission to use your member content for the purpose of otherwise enhancing your experience on the platform.
Likewise, the site, both in its components and in its entirety (the “Platform”), its logos and trademarks (“Brands”), images and content (“HIIP Content”), is protected by applicable legislation about Copyright and trademarks (as applicable). HIIP will grant you a limited, non-exclusive, non-sublicensable, revocable and non-transferable license to (I) Download and use the platform on your personal device (s); and (II) access and view any HIIP content available, on or through the platform and accessible to you, solely for your personal and non-commercial use. You will not remove, alter, or conceal any copyright, trademark, or other proprietary rights notices incorporated in or accompanying the HIIP platform or content. You will not use, copy, adapt, modify, prepare derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast, or otherwise exploit the HIIP platform or content, except to the extent that you are the legal owner of certain member content or as expressly permitted in these terms. You are not granted licenses or rights by implication or otherwise under any intellectual property rights owned or controlled by HIIP or its licensors, except for the licenses and rights expressly granted in these terms.
Please note that you are solely responsible for all member content that you make available on or through the Site. Any member content you upload must be yours, or alternatively, you must have the author’s permission to use it. Simply finding an image through a web search does not give you any rights to use that image. Accordingly, you represent and warrant that: (is) you are the sole and exclusive owner of all member content that you make available on or through the site or have all the rights, licenses, consents and communications that are necessary to grant HIIP the rights of and to such member content, as contemplated in these terms; and (II) neither the member’s content nor the posting, uploading, posting, presentation or transmission of the member’s content or HIIP’s use of the member’s content (or any part thereof) will infringe, misuse or violate the patent of a third party, copyright, trademark, trade secret, moral rights or other intellectual or industrial property rights, or rights of publicity or privacy, or that result in the violation of any applicable law or regulation.
In order for you to share the site through hyperlinks, you are granted a limited and non-exclusive right to create a text hyperlink to the site, provided that said link does not represent HIIP or any of its Services/Services provided in a false, misleading, derogatory, or otherwise defamatory and provided the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right can be revoked at any time. You may not use HIIP’s trademarks to link to services without HIIP’s express written permission. In addition, you may not use, frame, or use framing techniques to enclose any of HIIP’s trademarks, HIIP content, other proprietary information, including images found on the services, the content of any text or the design of any Page or form contained in a page of the Services/Services provided or the platform without the express written consent of HIIP. Except as stated above, you are not conveying any rights or licenses by implication, impediment or otherwise in or under any patent, trademark, copyright, or other proprietary right of HIIP or any third party.
If you believe that your member content, or any content that you may own, has been uploaded to the site without your authorization, please notify HIIP immediately.
In order to maintain a healthy community on the site, by accepting these terms you hereby agree not to:
- copy, store, reproduce and/or compile any statistics, information, content and/or analytics provided by HIIP;
- violate or circumvent any applicable laws or regulations, agreements with third parties, rights of third parties, or our terms, policies, or regulations (as these may be made public from time to time);
- contact another member for any purpose other than that related to the Service or Services provided;
- discriminate or harass any person based on race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age, or sexual orientation, or otherwise engaging in any abusive or disruptive behavior;
- violate or infringe the rights of any other person or cause harm to any person;
- hack the site or place any content on the site that, in our sole determination:
- is or may be fraudulent, false, or misleading,
- is or may be harassment,
- is or may be illegal, abusive, or threatening,
- infringes the copyrights and trademarks of others,
- is or may be sexually explicit,
- is or may be profane, obscene, or pornographic,
- is or may be defamatory or libelous,
- is or may be harmful to minors,
- constitutes or encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law,
- is objectionable,
- is not allowed by the site under its normal operation, or
- disable or otherwise block partial or complete functionality of the site to others and/or HIIP.
- use the Site or your account within the Site for any political advertisement that has not received prior approval from HIIP;
- upload any destructive programs, information, files, or software such as viruses and/or replicating author code or take any other action to damage the site, other computers, or any electronic equipment;
- send unsolicited email messages, including junk mail and chain letters, to any other user of the site or service;
- request passwords or other personal information from any other member of the Site or Service;
- post or transmit any message that reveals private or personal matters relating to any person;
- post or transmit any message, data, image, or program in a way that would violate the proprietary rights of others, including unauthorized text, images or programs, trade secrets or other protected confidential information, and trademarks used in an infringing fashion;
- allow anyone other than you to use the site through your account;
- transmit, broadcast, retransmit, reissue, distribute, redistribute, or make any commercial use of the site and/or the Service/Service provided. You may not copy, reproduce, or prepare derivative works of, publicly perform, publicly display, or distribute the Service/Service provided or the site in any way not expressly authorized by HIIP;
- reverse engineer, decipher, decompile, or otherwise alter or interfere with the site or the Service/Service provided or attempt to do so or assist or encourage others to do so; or
- send through the site or through the Service/Service provided false or incorrect information to HIIP.
If you participate in any of the above prohibited activities, HIIP reserves the right to terminate your account immediately. In this case, you will not be entitled to a refund (total or partial) of the payments made for the time remaining to the end of your membership period.
Indemnification and Disclaimers: When and how HIIP is liable to you.
Third party content:
By using our Service/Services provided, the site and/or platform, you may be exposed to the content of other members or third parties (“Third-Party Content”), either in the services or through links to third party websites. HIIP does not control, endorse, or adopt any third-party content and will have no responsibility for third-party content, including without limitation, material that may be misleading, incomplete, erroneous, offensive, indecent, or otherwise objectionable. You must evaluate and assume all risks associated with third-party content, including but not limited to the profiles of other members of the services.
Disclaimer of warranties:
If you use our site and/or Service/Services provided, you do so at your own risk. The site and the Service/Services provided are provided “as is”, “as available” and “as it is available”. To the fullest extent permitted by applicable law, HIIP expressly disclaims, and you disclaim, all other warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and no infringement regarding the Site and Services, including the information, content and materials contained therein.
HIIP does not represent or warrant that (a) the site or the Services/Services provided meet your requirements; (b) the Site or the Services/Services provided will be uninterrupted, timely, secure or error-free; (c) any information that you may obtain through our site or Services/Services provided will be accurate or reliable; (d) the quality of any product, site, service, information or other material acquired or obtained by you through our site and the Services/Services that are provided meet your expectations; (e) any information that you provide or that we collect will not be disclosed to third parties; (f) any errors in any data or software will be corrected.
You are solely responsible for the outcome of any transaction or credential process arising directly or indirectly from the Site or through the Services/Services provided. We are not and will not be liable to you for any claim, tort, loss, damage, or damage resulting from any transaction or negotiation arising directly or indirectly from the site or through the Services/Services provided.
By accepting these terms, you explicitly and unequivocally waive forever and waive any claim, lawsuit, action, or any other equivalent legal action against us for any transaction or negotiation initiated on the site.
If you access or transmit any content using our site or Services/Services provided, you do so at your own discretion and your sole risk. You are solely responsible for any loss or damage arising from such access or transmission; therefore, you must use industry-recognized software to detect and disinfect viruses from any download. You release HIIP from any and all liability for the acts, omissions and conduct of any third party in connection with or related to your use of the site and/or any services provided by the Company. You assume all responsibility for your use of the site and any connection to it.
No data, information or advice obtained by you orally or in writing from HIIP or through or from our site or Services/Services provided will create any warranty not expressly stated in these terms.
Communications between you and the consultants available through HIIP are not legal advice nor are they a substitute for medical advice. HIIP cannot provide any advice, explanation, opinion or recommendation on possible legal rights, remedies, defenses, options, choice of forms or strategies. Similarly, HIIP does not issue recommendations on medical treatment or selection of providers and/or health facilities.
For any request for services, you agree that you will provide HIIP with complete and accurate documentation so that HIIP can best perform the Service/Services provided requested by you. You affirm and agree that all the information you provide to HIIP is true, accurate, current, and complete. Likewise, you agree to immediately provide and update any information that changes to maintain the records with accurate, accurate, current, and complete information. If you fail in your duty to provide and provide accurate and correct information, you waive any right, claim or remedy, present and/or future, that you may have against HIIP based on an unsatisfactory result.
Limitation of liability:
Subject to applicable law, in no event will HIIP, or our directors, members, shareholders, officers, affiliates, employees or agents be liable for any special, indirect or consequential damages, including, but not limited to loss of use, loss of profit or loss of data, whether in a contractual action, tort (including but not limited to negligence) or otherwise, even if HIIP has been advised of the possibility of such damages, arising out of or related to: (a) the use or inability to use the site and/or Service/Services provided; (b) the replacement cost of any merchandise, service or information acquired or obtained as a result of any information obtained from or transactions entered through or from our Site or Services/Services provided; (c) disclosure, unauthorized access or alteration of its content; (d) damages due to loss or corruption of data or programs, interruptions in service or acquisition of substitute services, even if we are aware of or have been advised of the possibility of such damages; (e) statements, conduct or omissions of any service provider or other third party on our site or services; (f) the conduct or acts of any other person in connection with the use of the site or the services; (g) any other matter derived from, related to or connected with our site or services or these terms; or (h) any damage, injury or loss to or from any property, service (s), and/or goods available on the site or services from any damage, injury, or death, caused by another member to you.
HIIP will not be liable for any failure or delay in the performance of these terms, whether or not such failure or delay is due to causes beyond HIIP’s reasonable control, such as, but not limited to, electricity, internet or communication interruptions, outages. Power, fire, flood, earthquake, tornado, hurricane, war, acts of God, force majeure, or the occurrence of any other contingency or unexpected event beyond the control of HIIP.
IN NO EVENT SHALL HIIP BE LIABLE TO YOU OR ANY THIRD PARTY, INDIVUDUALLY OR IN THE AGGREGATE, FOR ANY MATTER ARISING FROM OR RELATED TO THE SITE, THE SERVICE/SERVICES PROVIDED, OR THESE TERMS, IN EXCESS OF THE SUM OF 100 US DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS IN THIS SECTION MAY NOT APPLY TO YOU.
In no instance will HIIP, through its platform, intervene with the payment of medical benefits. Nor may HIIP be requested to provide any reimbursement for sums paid to one or more health establishments or to a doctor provider of services.
Similarly, if for any reason a health care facility, participating hospital, or physician fails or is poorly compliant, it would be the medical institution or physician that could be blamed and their sole responsibility, to the exclusion of all claim or legal action against HIIP and its representatives.
You will defend, indemnify and hold HIIP (and each of its officers, directors, members, shareholders, employees, agents and affiliates) indemnified from any claim, lawsuit, action, damage, loss, judgment, costs or expenses, including without limitation Reasonable attorney’s fees, and procedural costs, arising out of or related to (a) your use of the site and/or Services/Services provided; (b) any member content that you provide; (c) your violation of these terms; (d) your violation of any rights of others; and/or (e) your conduct in relation to the Site and/or the Services/Services provided. If you are obliged to indemnify HIIP, HIIP will have the right, in its sole and unlimited discretion, to control any action or procedure and determine if HIIP wishes to resolve it, and if so, under what conditions.
You are free to close your account at any time. After thirty (30) days after the account closure request, HIIP will delete all data related to your account and membership, except what is necessary to keep for archival purposes. If the account is closed before the end of the membership period, you will be responsible for paying up to the last month of the membership period.
HIIP may also terminate your account, at any time, for any breach by you of these terms.
You may not assign any of your rights or obligations under these terms without HIIP’s prior written consent. HIIP may assign any or all of your rights under these terms, in whole or in part, without obtaining your consent or approval.
These terms contain the entire agreement and supersede all prior and contemporaneous understandings between the parties regarding their subject matter.
HIIP’s delay in exercising any right, power, or privilege under these terms will not function as a waiver thereof.
The invalidity or unenforceability of any of these terms will not affect the validity or enforceability of any other of these terms, all of which will remain in full force and effect.
These terms will govern the relationship between HIIP and its members, with the exception of any particular clause, obligation or condition that is legally inapplicable in your jurisdiction.
Section headings are for convenience only and will not be used to limit or interpret such sections.
Applicable law and jurisdiction:
Contact us and customer service:
The doors of HIIP will always be open to listen to you: our members. If you have questions or comments, you can contact HIIP at the following address: [email protected] or [email protected] or by calling at 787-304-3355.
You may also contact HIIP regarding any conduct by a member that you believe is inconsistent with these terms.
Certification of Translator’s Competence
I, Luis Gonzalez, hereby certify that the foregoing is an accurate translation of the documents in Spanish, and that I am competent in both English and Spanish to render such translation.
1224 W Pratt Blvd. # 3N
Chicago, IL 60626
Tel: (312) 450-3141